Use of personal information
We currently may hold personal information about you and may obtain or receive such information about you in the future. The information we process about you will be obtained directly from you as a result of your inputting your personal details on our Site.
We will use your information to:
- provide you with news updates; and
- identify your Geographical location and validate your qualification to access restricted information.
Telephone calls to the numbers detailed on this Site may be recorded or monitored. This is for your security and with the aim of improving service and for staff training.
Accessing your information
Under the Data Protection Act 1998 (the “act”), you have the right to request a copy of the personal information which we hold about you. Your right of access can be exercised in accordance with the act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you To request a copy of some or all of your personal information which we hold please write to us at Retail Services 3rd Floor, 40 St Vincent Place, Glasgow, G1 2HL.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove any information which you think is inaccurate. Please inform us of circumstances which change the personal information which we hold.
We will treat all your information as confidential and will not give your information to anyone except where:
- We are permitted to do so by law;
- We have a public duty to disclose the information;
- We need to do so to comply with the requirements, codes or recommendations of any of our regulators;
- We have your consent (which is not necessarily required to be in writing);
- It is needed by our agents, advisers or others involved in running accounts and services for you or collecting what you owe to us or our Group companies;
- It is needed by subcontractors to help us manage your records;
- It is required by us or others to investigate or prevent crime;
- It is necessary for the performance of any product or service that we provide to you; or
- We have transferred any of our rights or obligations to another party.
Sale or transfer
If we or any other company in our Group wishes to sell or transfer all or part of its business and assets or any associated rights of interest, or to acquire a business or enter into a merger, we may require to disclose your personal data and confidential information to any potential buyer, transferee, merger partner or seller and its advisers and any other persons we may reasonably decide requires to see such information. We will ensure that your information is processed only in accordance with our instructions and under strict obligations of confidentiality. If the sale or transfer is completed the buyer, transferee, or merger partner may continue to use, process and disclose your information subject to the same provisions set out here.
We respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information. Your details will not be passed to any organisation outside the Group for marketing purposes without your consent.
We may use email in response to enquiries you make about our services or service issues.
We will NEVER contact customers via email asking to supply any confidential information, telephone or internet banking login details.
Provision of services and transfer of information
From time to time we will engage service providers, agents and subcontractors to provide services. They will have access to, and will process, your information on our behalf to provide such services.
How we protect your data
Our general email enquiry forms are not sent via an encrypted channel and for this reason we ask that you do not include confidential information when using them (such as bank account details).
We will use all reasonable endeavours to protect user information off-line. However, any personal details or other information entered onto or submitted through the site or by email to us is entered or transmitted at the user's risk and we shall not be liable for any such information being intercepted or accessed by any third party without our knowledge.
We may work with third parties to research certain usage and activities on the Site on our behalf. No personal information about you is shared except to the extent it is required to be used by a third party or parties for providing such research, and in the course of conducting this research we, and/or these third parties may place a unique "cookie" on your browser.
As a result of improvements we make to our services, amendments to laws or regulation or developments in the technology or processes we use, we may change the information we hold about you and/or the way in which or the purposes for which we process such information. Where we require your consent to such change we will notify you of the change. However, unless you inform us otherwise, we will deem your continued receipt of information, products and/or services to which the change relates to constitute your consent to the relevant change.
If you would like any further information on the Data Protection Act 1998 and your rights under it, you can also contact The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or visit www.ico.org.uk.