Privacy Policy

Use of personal information

CYBG PLC may share information about you with other members of the Group. The following sections explain in more detail how and for what purposes the Group will use your personal information. If you do not register your details on this Site, personal information about you will not be collected by us unless you give us this voluntarily in order to process a specific request or unless you consent to the use of cookies. We will use that data only to fulfill that specific request or as specified in our cookie policy (see below for further information).

We currently may hold personal information about you and may obtain or receive such information about you in the future. The information we process about you will be obtained directly from you as a result of your inputting your personal details on our Site.

We will use your information to:

  1. provide you with news updates; and
  2. identify your Geographical location and validate your qualification to access restricted information.

Telephone calls to the numbers detailed on this Site may be recorded or monitored. This is for your security and with the aim of improving service and for staff training.

Accessing your information

Under the Data Protection Act 1998 (the “act”), you have the right to request a copy of the personal information which we hold about you. Your right of access can be exercised in accordance with the act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you To request a copy of some or all of your personal information which we hold please write to us at Retail Services 3rd Floor, 40 St Vincent Place, Glasgow, G1 2HL.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove any information which you think is inaccurate. Please inform us of circumstances which change the personal information which we hold.

Confidentiality

We will treat all your information as confidential and will not give your information to anyone except where:

  • We are permitted to do so by law;
  • We are permitted under this Privacy Policy;
  • We have a public duty to disclose the information;
  • We need to do so to comply with the requirements, codes or recommendations of any of our regulators;
  • We have your consent (which is not necessarily required to be in writing);
  • It is needed by our agents, advisers or others involved in running accounts and services for
  • you or collecting what you owe to us or our Group companies;
  • It is needed by subcontractors to help us manage your records;
  • It is required by us or others to investigate or prevent crime;
  • It is necessary for the performance of any product or service that we provide to you; or
  • We have transferred any of our rights or obligations to another party.

Sale or transfer

If we or any other company in our Group wishes to sell or transfer all or part of its business and assets or any associated rights of interest, or to acquire a business or enter into a merger, we may require to disclose your personal data and confidential information to any potential buyer, transferee, merger partner or seller and its advisers and any other persons we may reasonably decide requires to see such information. We will ensure that your information is processed only in accordance with our instructions and under strict obligations of confidentiality. If the sale or transfer is completed the buyer, transferee, or merger partner may continue to use, process and disclose your information subject to the same provisions set out here.

Email addresses

We respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information. Your details will not be passed to any organisation outside the Group for marketing purposes without your consent.

We may use email in response to enquiries you make about our services or service issues.

We will NEVER contact customers via email asking to supply any confidential information, telephone or internet banking login details.

Provision of services and transfer of information

From time to time we will engage service providers, agents and subcontractors to provide services. They will have access to, and will process, your information on our behalf to provide such services.

From time to time we may transfer to and store your information in a country outside of the European Economic Area (EEA). Your personal data may be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data to us you agree to this transfer, storing and/or processing. In such circumstances, we will ensure that your information is processed in accordance with the relevant UK data protection legislation and in accordance with the Privacy Policy.

How we protect your data

Our general email enquiry forms are not sent via an encrypted channel and for this reason we ask that you do not include confidential information when using them (such as bank account details).

We will use all reasonable endeavours to protect user information off-line. However, any personal details or other information entered onto or submitted through the site or by email to us is entered or transmitted at the user's risk and we shall not be liable for any such information being intercepted or accessed by any third party without our knowledge.

Use of cookies

We may work with third parties to research certain usage and activities on the Site on our behalf. No personal information about you is shared except to the extent it is required to be used by a third party or parties for providing such research, and in the course of conducting this research we, and/or these third parties may place a unique "cookie" on your browser.

A cookie is a small file which is sent to your browser and stored on your computer's hard disc and helps us understand and track your use of the Site and where it can improve the information and services provided. We use cookies solely to gather information on IP addresses, to analyse trends, administer the Site, track users' movements on the Site and gather broad demographic information for aggregate use. IP addresses are not linked to other personally identifiable information and will not be used to deliver targeted marketing messages. For information about blocking the use of cookies, please refer to the instructions/help screen on your internet browser. Please note that you may not be able to use or access certain parts of the Site or online services if you block the use of cookies.

For more information of the types of cookies we use, see our Cookie Policy page.

Changes

As a result of improvements we make to our services, amendments to laws or regulation or developments in the technology or processes we use, we may change the information we hold about you and/or the way in which or the purposes for which we process such information. Where we require your consent to such change we will notify you of the change. However, unless you inform us otherwise, we will deem your continued receipt of information, products and/or services to which the change relates to constitute your consent to the relevant change.

This Privacy Policy was last updated on 7 February 2016. Any changes we may make to our Privacy Policy will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.

Queries

If you would like any further information on the Data Protection Act 1998 and your rights under it, you can also contact The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or visit www.ico.org.uk.

This Privacy Policy supplements, but does not supersede, the terms of (i) the Rules of Use of this Site and (ii) any data protection notice that has previously been provided to you by a member of the Group.

Having trouble?

Contact our dedicated team members via our ticketing system or via our support mailbox, OpenBankingResponse@cybg.com

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