Cookie Policy

What is a cookie?

A cookie is a packet of information that your internet connected devices’ web browser exchanges with a webpage.

It helps keep track of visits and activity to a web page and provide tailored content to you. An example is where many online retailers use cookies to keep track of the items in a user’s shopping cart as they move around the site. Without cookies, the shopping cart would reset every time a link on the site was clicked.

They may also keep a record of the most recent visit or record your login information. Many people find this useful so that they can store passwords on frequently used sites, or simply so they know what they have visited or downloaded in the past.

Different types of cookies keep track of different activities. There are two types;

  • Session cookies are used only when a person is actively navigating a website

  • Persistent cookies which may be used to create long-term records of multiple visits to the same site. Authentication cookies track whether a user is logged in, and if so, under what name.

We may also use web beacons or spotlight tags. These are transparent image files used to understand how users interact with the pages and content on the pages of our web site. We do not use web beacons to collect information about specific users.

Third Parties

We may work with third parties to research certain usage and activities on our website on our behalf. No personal information about you is shared except to the extent it is required to be used by a third party or parties for providing such research, and in the course of conducting this research we, and/or these third parties may place a unique "cookie" on your browser.

Consent

We are allowed to store cookies on your device if they are strictly necessary for the operation of our sites. For all other types of cookies we need your permission.

You can at any time change or withdraw your consent from the Cookie Declaration on our website. You can find guidance on how to do this through your devices’ browser at www.AboutCookies.org.

Please be aware that some aspects of our website, such as Internet Banking, will not work properly if you choose to not to use certain cookies

 

The cookies we use on our website

Strictly Necessary Cookies

These cookies enable services you have specifically asked for.

They are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like forms and internet banking, cannot be provided.

Supplier Cookies Cookies Used
Azure

ai_session

ai-user

These cookies are used to capture IP addresses within Application Insights for performance and telemetry information, so that if there was an issue with the site we can help to identify where the problem is by having a record of the number of users accessing the application over time. This data is held for 90 days. You can find out more information about Azure’s holding of user data here: https://docs.microsoft.com/en-us/azure/azure-monitor/platform/personal-data-mgmt
Azure ARRAffinity Used by Azure for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.

Performance Cookies

These cookies collect anonymous information on the pages visited.

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Supplier Cookies Used Purpose
Umbraco

UMB-XSRF-TOKEN

UMB-XSRF-V

UMB_UCONTEXT_C

These cookies are used in maintaining the session state of the logged in user. 
Adobe AMCVS_81023670555B029C7F000101%40AdobeOrg AMCV_81023670555B029C7F000101%40AdobeOrgs_vis_vi_wjnwuhc Above Analytics cookies

Functional Cookies

These cookies remember choices you make to improve your experience. These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Supplier Cookies Used Purpose
Screenmedia cybgdevp.cookie This cookie is used for saving the cookie response.

Having trouble?

Contact our dedicated team members via our ticketing system or via our support mailbox, OpenBankingResponse@cybg.com

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